Q: The product I want is sold out, what should I do?
Terribly sorry. We apologize for the inconvenience, but please wait for the next sales period. We will post the latest news on Instagram or Facebook, please follow us.
Common Problem
Q: Is it sold out during the sale period?
Once the planned sales quantity ends, the sales period will also be sold out on our official website. We apologize for the inconvenience, but please wait for the next sales period. We will post the latest news on Instagram or Facebook, please follow us.
Q: I sent an inquiry but haven't received a reply yet.
We aim to respond to inquiries within 3 working days (excluding holidays).
Please confirm the following.
- Is there an error in the email address when asking?
- Has it been sorted into your spam folder?
- Is the email address "info@wildcamping.com.hk" blocked?
Q: How many days does it usually take to send the goods?
In the local Hong Kong area, we usually arrange delivery within 2~3 working days. If it is domestic or overseas, we will arrange delivery within at least 4 to 5 working days.
Q: I would like to change the delivery address/delivery date and time.
All order delivery will be completed by "SF Express" .
Through the official website of "SF Express" , you can change your pickup time online, request your package to be parked at the center, request re-delivery and other services.
*After the product is shipped, we will notify you of the tracking number in the "Shipment Completion Email".*We do not provide shipping service on Sundays and public holidays.
